Introduction to IT Service Management (ITIL)
Algorithimic thinking, Problem solving, Debugging
Duration
36 hours
Schedule : Mon - Wed - Thu
6 PM - 9 PM
Skills gained
Modular thinking,
Programming basics, Algorithimic thinking,
Problem solving
Debugging
Tools
Java, ASP,
Microsoft .Net, SQL server
Object Oriented
Programming, ORM,
Pricing
Course Fee ; 2500
Bundle price available
Request Corporate
vouchers
Program Overview
MCIT certificate in Introduction to IT Service Management provides a comprehensive foundation in managing IT services effectively. This course covers key principles and practices essential for delivering high-quality IT services that align with business needs. Students will learn about ITIL frameworks, service lifecycle, and best practices for improving service delivery. The curriculum is designed to equip both beginners and experienced professionals with the skills needed to enhance organizational IT performance. Through practical exercises and real-world case studies, participants will gain valuable insights into managing IT services efficiently.
Enroll
Start Date
Duration
Tuition Fee
36 hrs
CAD 2500
14 June 2025
Key Benefits
Official Accredited
Curicullum
Our curriculum is kept up to date with the latest official Certification syllabus and making you getting ready to take the exam.
Get trained by
Industry experts
Our courses are delivered by professionals with years of experience
in the industry.
24/7
Labs
Our students have access to their labs and course materials at any hour of the day to maximize their learning potential and guarantee success.
Certification
Vouchers
Upto 50 percent discount voucher will be provided.
Tax
Credits
Claim up to 25% of tuition fees and education tax credit from your taxes.
Course Outline
Intro to ITIL and service management
This module delves into the essentials of IT Service Management in today's dynamic environment. It explores the roles of service providers, consumers, and other stakeholders, highlighting their interactions and processes. The course emphasizes the importance of service relationships, business analysis, and effective service catalogue management, alongside building robust relationship management strategies.
SKILLS GAINED
…………………………………………………………………………………………………………………………………………………………
ITIL Management Practices I
ITIL Management Practices II
Computer and server hardware
Computer networks
Computer Networks module explores essential components like routers, switches, and servers, highlighting their roles in data transmission and network management. It delves into network layers, illustrating how protocols like TCP/IP facilitate communication between devices. Additionally, the course covers various network infrastructures, emphasizing their design and deployment in modern IT environments
SKILLS GAINED
…………………………………………………………………………………………………………………………………………………………
Skills gained
Algorithimic
Thinking
Programming
basics
Modular
Thinking
Problem
Solving
Debugging
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Eligibility Criteria
Learners need to possess an undergraduate degree or a high school diploma. No need of any professional experience is required as this is the fundamental course.
Prerequisites
Knowledge on Front End Technologies, SQL Programming is required to enroll in this course.
Upcoming sessions & Schedule
Enroll
Summer Session
17 June 2025
Register before
30th May 2025
Enroll
Fall Session
17 October 2025
Register before
30th May 2025
Enroll
Winter Session
12 February 2026
Register before
30th May 2025
Enroll
Enroll for this
Certification
20th June
Start Date
CAD 2500/-
Stand alone Certification
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Get Bundle
pricing
Get Bundle
SQL + BI + Python Programming
6000 CAD
Bundle price for three
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Related programs
Business Analyst of Information Technology
FAQs
About the Instructor?
I need help in choosing the correct courses for my job role. Can you assist?
When do I get the MCIT Certificate?
Do I get a certificate of accomplishment at the end of the course?
Yes. Each participant receives a Certificate of Completion in the end.
Montreal College of Information Technology
Collège des technologies de l’information de Montréal
200-1255 Robert-Bourassa Blvd.
Montreal, Quebec H3B 3B2
+1 514 405 6874
info@montrealcollege.ca